1. How much time you take to ship the order?

Answer: We take less than 24 hours to dispatch the Order ; Exceptions are        always there like holidays and emergency issues.

2. Why does copper products change color with usage?

Answer: The reason for sudden color change in a copper utensil or a pot is    because copper does not react with water but it does react with atmospheric oxygen to form a layer of brown-black copper oxide which, unlike the rust that forms on iron in moist air, protects the underlying metal from further corrosion. Thankfully it is not permanent and can be removed, polishing copper utensils take up a little elbow grease but drinking water from copper utensils gives amazing health benefits like fighting cancer, acts as an anti ageing agent, is full of oxidants, lowers the risk of heart diseases and hypertension, helps in better functioning of the digestive system, protection against infections, beating anemia etc.

3. How can I polish and clean my copper products?

Answer: Easy! Your copper products are  made of 100% pure copper, so it will naturally patina over time. Many of our customers like having the exterior of their products  age gracefully into a beautiful copper patina, but, if you prefer the shine of copper, it is very easy to remove. Simply sprinkle a pinch of salt on a slice of lemon, allow the salt to dissolve, and then gently rub it on the surface of your product. The lemon and salt will form a mixture that will naturally remove the patina and restore the copper’s shine. Once done, rinse with water and dry well.

The inside of the copper product will also patina, but this does not impair the water stored inside the product. We recommend cleaning the inside of your product  every time and then with warm water and a drop of liquid soap, and then rinsing it well. However, be sure to never wash your copper product  in a dishwasher. 

You can also use Pitambari Powder for cleaning which is provided with the order.

4. Why sometimes lids and caps of Copper Bottles and Pot tightens?

Answer:  It so happens at time since copper is not as tensile as steel, the caps might become sturdy to tighten, In this case putting a little oil around the rings of the seal of the cap and the rim of the bottle and pot and putting it away for a certain amount of time resolves the issue. The grease in the oil will bring back the cap to its proper functioning again.

5. What does water stored in a copper utensil taste like?

Answer: It tastes great – fresh, clean and pure! Although some people expect the water to taste metallic, it does not. Water stored in a copper product  will absorb the beneficial health quantities of copper, but it doesn't absorb enough copper to dramatically change the taste of the water. You may detect a slight hint of copper if your tongue touches the bottle as you drink from it.

6. Should I clean my copper product before using it for the first time?

Answer: Your copper product  will be ready to keep you hydrated as soon as it arrives, but we do recommend washing the inside with warm water and a drop of liquid soap before filling it up with drinking water for the first time.

7. Are your copper and brass products Handmade?

Answer: Yes, all of our products  are handmade by skilled artisans using traditional methods. As a result, every product will be unique and may have some imperfections which add to the character of the piece.

8. Where do you ship from and where do you ship?

Answer: We ship from Pink City,Jaipur,Rajasthan and We ship all over the world 

9. How do you give back to the society?

Answer: We are very proud of the fact that SHIV SHAKTI ARTS is a social enterprise.

What does that mean? Well, in short, it means that our goal isn't to make our bank account as flush as possible, but, rather, to do our part to make the world a better place. We achieve that goal by donating a part of our  profit towards  girls education program and clean India campaign.We donate the funds to NGOs so that the funds can be used at fullest in proper manner.

As a result, your purchase of one of our products will help create significant positive impact for our society.

Enjoy the good karma!

10. Can the copper bottles be refrigerated or used for storing hot boiling water?

Answer: Copper being a soft, malleable and tensile material; the bottles should not be put into the freezer, though they can be refrigerated but not for longer time periods, say overnight.

As far as hot boiling water is concerned , we recommend you store lukewarm water in the bottles.

11. Can i get too much copper if I drink from my copper bottle all the time?

Answer: Although the concept of storing water in copper vessels arose centuries ago and has its origins in Ayurvedic medicine, it is increasingly gaining attention from the mainstream scientific community. In several recent scientific studies, it was determined not only that water stored in a copper vessel can have attractive health benefits, but also that there is no risk of getting too much copper using that method.

In particular, recent studies note that the World Health Organization  has concluded that it is safe for the body to consume up to 2mg of copper per litre of water. Significantly, research shows that the water stored in the copper vessel for several hours absorbed less than 1/20th of that amount of copper, very far below safe limits.

12. Products often being delivered dented and scrached?

Answer: Copper unlike steel and other such materials falls into the category of soft metals and is malleable, a firm squeeze by our hands can also put dents in the product in our hands, since these are handmade products; they are prone to a certain amount of scratches. To deal with the dents simply push it out with the heel of your hand or tap the area with a rubber mallet. To ensure long lasting of your product, one should clean it timely for a long lasting shine and luster.

13. Is copper product  becoming black a sign of Impurity?

Answer: No , Not at all.Copper product changing its color overtime is a sign of purity. Only product made with pure copper changes its color.

If a product is not changing its color , then it surely is coated with lacquer to maintain shine for long. But a pure copper look can be received  only by a pure copper product without lacquer coating.

So, Copper becoming black is nothing but a sign of Purity of the product.

For any other queries please contact us on Call and Whatsapp +91-8079035781 or you can mail us at shivshaktiarts@yahoo.com.